KY HELP Statewide Call Center

1-8338-KY-HELP (1-833-859-4357)

or text HOPE to 96714

Operation UNITE staffs the KY HELP Statewide Call Center, a toll-free line providing personalized, compassionate assistance and resources for Kentuckians seeking help for a substance use disorder and offering support to their families.

Individuals seeking treatment for themselves or others – as well as family members who have questions or are in need of support – can call 1-8338-KYHELP (1-833-859-4357) toll-free and speak with a specialist about available services most relevant to their needs. The line is staffed Monday through Friday from 8:30 a.m. to 5:30 p.m. (EDT).

You may also receive assistance by texting HOPE to 96714 or via email to

KY HELP staff provides crisis management and assists clients make informed decisions about treatment. Outreach services are available for up to one year. All calls are kept confidential.

For after-hours assistance, individuals should contact the KY/Opioid & Assistance Resource Hotline:



Call Center Hours

Monday through Friday

8:30 am to 5:30 pm (Eastern)


Creation of the KY HELP Statewide Call Center – staffed by Operation UNITE and funded by the Kentucky Justice and Public Safety Cabinet – was announced on November 17, 2017. The Center began connecting individuals across the commonwealth to resources on December 1, 2017.

Kentucky’s age-adjusted overdose rate (37.2%) ranked 5th highest in the nation in 2018, according to the Centers for Disease Control and Prevention. Opioids were involved in 47,500 (or 67.6%) of these drug overdose deaths – 1 opioid-related death every 9.04 minutes. In July 2019, the Kentucky Office of Drug Control Policy announced that drug overdose fatalities by Kentuckians decreased by nearly 15 percent (233 fewer deaths) from 2017 to 2018 — the first such decline since 2013.

KY HELP Call Center Staff

Jamie Gilliam


Carolyn Goble

Screening & Referral Specialist

Dakota Hunt

Outreach Specialist

Courtney Maynard

Screening & Referral Specialist

Lora Simpkins

Screening & Referral Specialist is a dynamic, near-real-time substance use disorder treatment availability locator for Kentucky.

The locator, provided by the Kentucky Injury Prevention and Research Center, contains a list of treatment providers and treatment openings across the state – including community mental health centers; private, non-profit, and faith-based treatment providers; and providers of medication-assisted treatment. Providers are encouraged to update their treatment opportunities and facility information daily. also contains a multidisciplinary information center to help answer questions about substance use, treatment, and recovery resources.

The Angel Initiative is a program started by the Kentucky State Police in 2016 with one goal: save lives. It is part of the “Hope and Help” campaign.

The Angel Initiative is a pro-active approach offering an alternative escape to those battling addiction. The program encourages individuals seeking addiction treatment to visit any KSP post, where he or she will be paired with a local officer who will assist with locating an appropriate treatment program. It is completely voluntary, and the individual will not be arrested or charged with any violations if he or she agrees to participate in treatment.


The KY HELP Statewide Call Center was created and is operated by Operation UNITE as a bona fide agent of the Kentucky Office of Drug Control Policy. was created by the Kentucky Injury Prevention and Research Center (KIPRC) as bona fide agent for the Kentucky Department for Public Health in partnership with the Kentucky Office of Drug Control Policy, the Kentucky Department for Behavioral Health, Developmental and Intellectual Disabilities, and Operation UNITE.